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How to submit documents

How to upload documents in Healthcare.gov

Micaela Daiana Caruccio avatar
Written by Micaela Daiana Caruccio
Updated this week

Send the required documents as soon as possible after you pick a plan to prevent a delay in your coverage starting. Get a full list of acceptable documents to confirm loss of coverage.

You can submit documents two ways:

Upload

  • This is the fastest way to submit your documents.

  • You’ll need to have scanned copies or clear photos of the documents.

  • Documents must meet these requirements:

    • Accepted formats: .pdf, .jpeg, .jpg, .gif, .xml, .png, .tiff, .bmp

    • Maximum file size: 10MB

    • File names can’t include special characters like / \ : * ? “ |

  • Once you have the documents on your computer, log into HealthCare.gov to upload them. Follow these step-by-step instructions (PDF, 582 KB) or log in now.

Mail

  • Don't send original documents – send photocopies only.

  • Mail documents to:
    Health Insurance Marketplace
    Attn: Supporting Documentation
    465 Industrial Blvd.
    London, KY 40750-0001

After you submit your documents

You should get a letter in your HealthCare.gov account within a couple of weeks telling you if we confirmed your Special Enrollment Period.

  • If your Special Enrollment Period is confirmed:

    • We’ll tell the insurance plan you picked.

    • You’ll need to pay your first premium directly to the insurance company — not to the Health Insurance Marketplace®. Your coverage won’t start until you pay your first premium.

Notice:

If confirmation delays kept you from using your plan after the coverage start date, you may have to pay premiums for one or more previous months. When you do, medical expenses you had after the start date may be covered. This is called "retroactive" coverage.

  • If your Special Enrollment Period can’t be confirmed:

    • You’ll get a letter in your Marketplace account explaining why.

    • You can upload different documents to confirm.

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