Login & Access
What is my MyMFG username?
Your username is a combination of:
First initial
Last initial
Last 4 digits of your SSN
Example: If your name is John Doe and your SSN ends in 3456, your username is JD3456.
How do I reset my password?
In MyMFG's login page click "Forgot password? Click here to reset your password" and a password reset e-mail will be sent to the account associated with your MyMFG account.
You can also call us 888-568-9649, and a team member will assist you.
Do I need special permissions to quote or enroll ACA plans?
No. Once your FFM ID is on file, you will have access to all available carriers and plans.
Two-Factor Authentication & EDE (enhanced direct enrollment)
How often do I need to reauthenticate my EDE connection?
CMS requires agents to reauthenticate their EDE connection every 12 hours.
Applications & Enrollment Issues
I am getting an error when completing an application. What should I do?
Click on Kate, our AI chatbot (small icon located on the bottom right corner of your screen) and click on "ask a question" and please provide:
Description of when you are seeing an error message.
Client's name
Application ID (if applicable)
A screenshot of the error message you are seeing
Can I enroll State-Based Exchange (SBE) plans in MyMFG?
Currently only Georgia (GA) is supported.