This article answers the most commonly asked commission questions for agents contracted with Messer Financial Group. Reviewing these commission FAQs before contacting the Commissions Department may resolve your issue faster.
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Why has a commission payment not been received?
There are several possible reasons a commission payment may not have been received. The Commissions team can review each scenario or escalate to the carrier for resolution if needed.
Common reasons a commission payment has not been received include:
A commission payment has been issued, but the statement has not yet been viewed in E-Agent Center.
Direct deposits are typically issued within 3–5 business days after the statement posts, depending on the financial institution.The agent or client does not appear on the Master Statement, the policy is not yet effective, the premium has not been paid, or the policy has been terminated.
An Agent of Record (AOR) discrepancy exists on the policy.
The direct deposit information on file in E-Agent Center is incorrect or missing.
I have not received commissions from Messer Financial Group yet. What is happening?
Carrier commission payments may take 60–90 days from the policy effective date to process. This is normal and does not indicate a problem with the policy.
How commission payment timing works:
Most carriers pay commissions one month after the policy effective date. For example, a policy with a January effective date is typically paid in February.
Some carriers pay two months after the effective date. For example, a policy with a January effective date may be paid in March.
What "paid in arrears" means:
Commissions paid in arrears means the commission payment is issued after the coverage month has already occurred, not in advance. A policy effective January 1 with a one-month arrears payment would be paid in February. A policy effective January 1 with a two-month arrears payment would be paid in March.
Agents can review carrier-specific posting windows on the Messer Financial Group website under Agent Login.
When do statements post and when are payments issued?
The Commissions section within the Agent Resources area of the Messer Financial Group website provides a list of carriers and their statement posting windows.
Key details about statement posting:
The date shown on a statement reflects the first day of the posting window, not necessarily the exact posting date.
Master statements may take up to 10 business days to process before posting.
If a posting window begins on a weekend, statements may be posted earlier (for example, on the preceding Friday), though this is not guaranteed.
Commission payment timing after posting:
Direct deposits are typically issued within 3–5 business days after the statement posts in E-Agent Center, depending on bank processing times.
How do I find the carrier commission payment schedule?
To view the carrier commission payment schedule:
Go to MesserFinancial.com
Select Agent Login
Navigate to Bonus & Commission Info
Scroll down to view the commission statement posting dates for each carrier
Commission payments are typically deposited into the bank account on file within 24–48 hours after the commission statement posts in E-Agent Center.
What should be done if a client, policy, or payment is missing?
A missing client, policy, or commission payment is typically due to one of the following reasons:
The carrier has not yet issued the commission payment
The client has not paid the premium or the policy has been terminated
The agent is not listed as the Agent of Record (AOR) on the policy
How to submit a commission inquiry for a missing payment:
Complete the Commission Inquiry Form and submit it to the Commissions team. The form must include:
The policy number(s)
The carrier name(s)
Details about the discrepancy for each policy
All requested information must be provided to avoid delays. Incomplete submissions may be rejected by the carrier.
The commission inquiry form can also be emailed directly to [email protected]. The Commissions team will review the carrier payment history and respond by email or phone with an update.
For Agent of Record (AOR) discrepancies, requirements vary by carrier. Contact the Commissions Department for guidance specific to the carrier involved.
An active client is not showing on my commission statement this month. When will I be paid?
First, confirm the client is active on the carrier's agent portal. If the policy is confirmed active:
Verify the policy effective date. Most commission payments are issued one month after the policy effective date.
If the client is active and the commission payment is still missing after the normal processing timeframe, contact the Commissions team for review by submitting a Commission Inquiry Form or emailing [email protected].
A statement is visible in E-Agent Center but no direct deposit has been received. What should I do?
If a commission statement shows a net check amount but no deposit has been received, review the direct deposit information in the Profile section of E-Agent Center.
If the direct deposit information is incorrect, recently updated, or missing, update the banking information using one of the following options:
Option 1: Update direct deposit through SureLC
Log into your SureLC account and upload the required banking documents. See the section below for personal and business account requirements.
Click here for step-by-step instructions on updating banking information in SureLC.
Option 2: Email the Commissions Department
Submit banking documents directly to the Commissions Department at [email protected].
How do I update my direct deposit information?
Direct deposit information is updated through SureLC. Log into your SureLC account and upload the required banking documents in both the Documents tab and the EFT tab.
Personal accounts — required documents:
A voided check with your printed name visible
Business accounts — required documents:
A business voided check
A matching W-9 form
Note: Starter checks are not accepted because they do not display the account holder's name. Only standard voided checks or bank-issued direct deposit letters are accepted.
After the banking documents are submitted, the Commissions team will verify the last 4 digits of the account number before updating the direct deposit information on file.
Why did I not receive a commission payment for a balance under $12.50?
Messer Financial Group does not issue commission payments for statement balances below $12.50. This is the minimum commission payment threshold.
Any unpaid commission balance below $12.50 will roll over to the next commission statement. The balance will continue to accumulate until the total exceeds the $12.50 minimum payout threshold, at which point a commission payment will be issued.
How long does it take to process a commission inquiry?
Commission inquiry processing times vary depending on the carrier.
Inquiry receipt confirmation: 3–5 business days
Full resolution: up to 6–8 weeks
All commission inquiries are reviewed internally by the Messer Commissions team before being escalated to the carrier. Internal review helps expedite the resolution process.
How do I access my 1099 form?
1099 tax forms are available in E-Agent Center:
Log into E-Agent Center at www.eagentcenter.com
Click Form 1099 to view compensation amounts for the applicable tax year
To download 1099 tax forms, click eDocs and then click the PDF link under the Description column
1099 availability:
1099 forms are available no later than January 31 each year.
1099 forms are only issued to agents who earned $600 or more with Messer Financial Group during the tax year. Agents who earned less than $600 will not receive a 1099 from Messer.
Important:
Tax information in E-Agent Center must match IRS records.
Corrections required due to inaccurate information on file may result in applicable fees.