Login & Access
What is my MyMFG username?
Your username is a combination of:
First initial
Last initial
Last 4 digits of your SSN
Example: If your name is John Doe and your SSN ends in 3456, your username is JD3456.
Can I access MyMFG via tablet and/or smartphone?
Yes. Users can access MyMFG using a tablet or smartphone; however, the platform is optimized for use on a computer and may provide a better overall experience when accessed from a desktop or laptop.
How do I reset my password?
In MyMFG's login page click "Forgot password? Click here to reset your password" and a password reset e-mail will be sent to the account associated with your MyMFG account.
You can also call us 866-568-9649, and a team member will assist you.
Do I need special permissions to quote or enroll ACA plans?
No. Once your FFM ID is on file, you will have access to all available carriers and plans.
Two-Factor Authentication & EDE (enhanced direct enrollment)
How often do I need to reauthenticate my EDE connection?
CMS requires agents to reauthenticate their EDE connection every 12 hours.
Applications & Enrollment Issues
I am getting an error when completing an application. What should I do?
Click on Kate, our AI chatbot (small icon located on the bottom right corner of your screen) and click on "ask a question" and please provide:
Description of when you are seeing an error message.
Client's name
Application ID (if applicable)
A screenshot of the error message you are seeing
Can I enroll State-Based Exchange (SBE) plans in MyMFG?
Currently only Georgia (GA) is supported.
Additional Resources
For help using MyMFG or for other assistance, contact Producer Support. Producer Support is available by phone at 866-568-9649, by email at [email protected], or by chat directly from your account.