Login and Access
What is my MyMFG username?
Your username is a combination of your first initial, last initial, and last 4 digits of your SSN.
Example: If your name is John Doe and your SSN ends in 3456, your username is JD3456.
Can I access MyMFG via tablet or smartphone?
Yes. MyMFG can be accessed using a tablet or smartphone; however, the platform is optimized for use on a computer and may provide a better overall experience when accessed from a desktop or laptop.
How do I reset my password?
On the MyMFG login page, click Forgot password? Click here to reset your password and a password reset email will be sent to the address associated with your MyMFG account.
You can also call Producer Support at (866) 568-9649 and a team member will assist you.
Do I need special permissions to quote or enroll ACA plans?
No. Once your FFM ID is on file, you will have access to all available carriers and plans.
Two-Factor Authentication and EDE (Enhanced Direct Enrollment)
How often do I need to reauthenticate my EDE connection?
CMS requires agents to reauthenticate their EDE connection every 12 hours.
Applications and Enrollment Issues
I am getting an error when completing an application. What should I do?
Click on Kate, our AI chatbot (small icon located in the bottom right corner of your screen), and click Ask a question. Please provide:
A description of when you are seeing the error message
The client's name
The Application ID (if applicable)
A screenshot of the error message
Can I enroll State-Based Exchange (SBE) plans in MyMFG?
Currently only Georgia (GA) is supported.
Why is my Alignment Health, Zing, or CareSource enrollment missing from MyMFG enrollment history?
Alignment Health, Zing, and CareSource enrollments are completed outside of MyMFG. They typically appear on your MyMFG enrollment history within about 5 business days, depending on the carrier and how that carrier processes enrollments back to Messer. Do not expect them to show up a few minutes after enrollment.
Is MyMFG a downloadable app that needs to sync? No. MyMFG is a web-based platform. Agents access it from any device by signing in through a browser. There is no separate sync step. Do not confuse this with MyMFG+, which is a separate platform and does need to be synced.
What if my MyMFG account is locked? Ask to speak with a live Producer Support agent so they can unlock your account.
Is there a cost for MyMFG? No. There is no cost to use MyMFG.
Additional Resources
For additional help, please contact Producer Support, which is available by chat directly from your account, by phone at (866) 568-9649, or by email at [email protected].