New agents who have never completed Marketplace registration should follow the full step-by-step walkthrough in New Agent's Guide to Registration and Training for 2026.
Getting started on the Marketplace
What do I need to do if I want to start selling coverage through the Federally-facilitated Marketplace (FFM)?
You must be a licensed agent or broker with an approved, active, health-related line of authority (LOA) in your resident state and in any state where your clients reside. For more information, visit the CMS Agent & Broker FAQ.
Who is required to complete Marketplace registration and training?
All agents and brokers must complete Marketplace registration and training through CMS before selling ACA Marketplace plans. The steps and time required depend on whether you completed Marketplace training for the previous plan year.
Training requirements
What kind of training is required for the Marketplace?
Agents and brokers who are new to the Marketplace, or who did not complete plan year 2026 registration and training, must complete the full Individual Marketplace training for plan year 2027. Returning agents who completed plan year 2026 training are automatically enrolled in the shorter Marketplace Training for Returning Agents and Brokers, which takes approximately 60 minutes and consists of one required module and one exam, plus optional review modules. Plan year 2027 training is available on the MLMS in English and Spanish.
Can I complete my FFM training through a third-party or HHS-approved vendor this year?
No. Beginning with plan year 2027, CMS has sunset the HHS-approved vendor training program under the PY 2027 final rule. All FFM registration and training must now be completed directly through CMS via the Marketplace Learning Management System (MLMS), accessed through the CMS Enterprise Portal. If you completed training through a vendor platform in prior years, your existing CMS Enterprise Portal account and FFM User ID are unchanged — only the training pathway is different.
Registration and training steps
I am a new agent and do not have a CMS Enterprise Portal account. What do I do first?
Before completing training, new agents must complete these steps in order:
Create a CMS Enterprise Portal account at portal.cms.gov and set up a Multi-Factor Authentication (MFA) device.
Request the Agent Broker Training Access role.
Complete remote identity proofing through the Identity Management (IDM) system.
Complete your agent/broker profile on the Marketplace Learning Management System (MLMS) via the CMS Enterprise Portal.
What are the steps to complete Marketplace registration and training?
All agents and brokers follow these steps:
Log in to the CMS Enterprise Portal and set up or update your MFA device.
Update your information on your MLMS agent/broker profile.
Complete the Marketplace training requirement on the MLMS.
Read and accept the applicable Marketplace Agreement(s).
Print your Registration Completion Certificate.
7–10 business days after completing training, confirm that your NPN appears on the Registration Completion List (RCL) and is marked "Valid" for the current year, verified against NIPR.
How do I know my training is complete and my NPN is active?
7–10 business days after completing training, check that your NPN appears on the RCL and is marked "Valid" in the current year column. You cannot sell Marketplace plans until your NPN shows as valid on the RCL.
Registration and training guides
New agents and brokers:
Returning agents and brokers:
Login and account help
I forgot my CMS User ID and/or password. What do I do?
Call the CMS Marketplace Service Desk at 1-855-267-1515 for Enterprise Portal password resets, account lockouts, and login errors. Available Monday–Friday, 8 a.m. to 8 p.m. EST.
How do I avoid creating a duplicate CMS account?
If you already have a CMS Enterprise Portal account, do not create a new one. Creating a duplicate account can cause issues with your registration status and compensation eligibility. Review the Quick Reference Guide: Avoiding a Duplicate CMS Enterprise Portal Account (PDF) before creating a new login.
What is my FFM user ID, and what do I do if I've forgotten it?
See the CMS FAQ on FFM User IDs for step-by-step recovery instructions.
Contact information
Agent and broker help desk contacts
Download the Agent & Broker Help Desk and Call Centers reference sheet (PDF) for a full list of contact numbers.
Frequently used email addresses
[email protected] — general enrollment, compensation, and registration/training questions
[email protected] — technical or training inquiries
Additional Resources
For additional help please contact Producer Support, which is available by chat directly from your account, by phone at (866) 568-9649, or by email at [email protected].