What Is My FFM User ID?
Your Federally-facilitated Marketplace (FFM) user ID is the login credential you created when you set up your account on the CMS Enterprise Portal during the agent and broker FFM registration process. Your FFM ID is required to access ACA quoting and enrollment features in MyMFG.
Forgot Your FFM User ID?
To retrieve your forgotten FFM user ID:
Visit the CMS Enterprise Portal landing page.
Click the "User ID" link located under the "Login" button.
Enter your information on the "Forgot User ID" page. Once your information is successfully verified, you will receive an email containing your FFM user ID.
Click the link in the confirmation email to log into the CMS Enterprise Portal.
FFM ID Incorrect in MyMFG?
If your FFM ID is incorrect in MyMFG, you will encounter errors when attempting to integrate your MyMFG and CMS accounts every 12 hours. Contact Producer Support to have your FFM ID updated or corrected.
For CMS-specific account issues such as Enterprise Portal lockouts or password resets, contact the Marketplace Service Desk at 1-855-267-1515.
FFM ID Not on File in MyMFG
Your FFM ID must be on file in your MyMFG profile before you can access EDE Person Search or complete your EDE reauthentication with CMS. If your FFM ID has not been added to your profile, the EDE Person Search tab will not appear in the MyMFG navigation, and you will not be able to reauthenticate your EDE connection.
If you do not see the EDE Person Search tab in MyMFG, contact Producer Support and provide your FFM ID and NPN. Producer Support will add your FFM ID to your MyMFG profile. Once it has been added, sign out of MyMFG and sign back in for the EDE Person Search tab to appear.
Additional Resources
For additional help, please contact Producer Support, which is available by chat directly from your account, by phone at (866) 568-9649, or by email at [email protected].