Before you can enroll
Agents need their writing number added by Producer Support before they can enroll Ameritas DV.
If you cannot enroll Ameritas DV, contact Producer Support and ask them to add your writing number.
What happens when you submit
Ameritas DV enrollments are submitted to the carrier immediately.
In some cases the submission times out at the carrier API even though the carrier has processed it. Retrying can create a duplicate enrollment error. Do not resubmit until you confirm whether the first submission was received.
If a timeout or error appears:
1. Do not resubmit.
2. Confirm whether the carrier received the first submission.
3. Contact Producer Support if you cannot confirm the status.
Producer Support For additional help, contact Producer Support by chat from your account, by phone at (866) 568-9649, or by email at [email protected].