Messer Producer Support is available to assist agents with MyMFG platform questions, general agent inquiries, and enrollment support. When you reach out by chat, you will first be connected with Kate, Messer's AI assistant for Producer Support, before being connected with a live representative if needed. Use the contact options below to reach the Producer Support team.
Phone
MyMFG platform questions: [email protected]
General agent questions: [email protected]
Chat
When you start a chat, you are first connected with Kate, Messer's AI assistant for Producer Support. Kate can answer most MyMFG platform and general agent questions directly. If you would like to speak with a live Producer Support representative instead, say "talk to an agent" or select Talk to a Person in the chat window in the bottom right corner of your screen to connect with a live Producer Support representative.
Main Office
2401 Sardis Road North, Suite 110
Charlotte, NC 28227
Response Times
Please allow 1–5 business days for the Producer Support team to respond depending on inquiry volume.
Additional Resources
For additional help, please contact Producer Support, which is available by chat directly from your account, by phone at (866) 568-9649, or by email at [email protected].