Manual ID proofing for MyMFG is done by human support after you email a clear image of your driver's license to Producer Support. Use this path when you try to complete identity verification in MyMFG by text or by phone and the verification does not work. You can choose text or phone for the normal verification attempt.
This article applies to MyMFG only.
How to Request Manual ID Proofing
Take a clear photo or scan of your driver's license.
Email the image to [email protected].
When you send your ID, refresh your EDE connection. Producer Support may need that refreshed connection while they complete ID proofing.
Wait for Producer Support to email you confirmation that manual ID proofing is complete.
After you receive that confirmation, sign out of MyMFG and sign back in so your session picks up the updated identity-proofed status.
If Your Access Is Still Not Updated
If you already received confirmation and signed out and back in, but your access still has not updated, contact Producer Support again.
When CMS or Experian Asks You to Verify
CMS may also ask you to verify your identity. If verification fails, you may see an error that the information provided could not be verified and that you must call Experian Verification Support Services at the phone number shown in that message.